They provide consulting in work force development in areas of
leadership, diversity inclusion management, conflict resolution,
team building and much more.
Compass Consulting Services LLC marked its one-year anniversary
in August 2009, has expanded services nationally and inspires to
be an international firm.
Ramos earned her Master’s Degrees from Cleveland State
University in Organizational Psychology with a concentration
in Diversity Management and began her career at KeyBank as a
Diversity Recruiting Coordinator. She is active in the Latino
Communities, serving as Vice President of Young Latino
Network, member of Cleveland-NSHMBA, LATINA, and is
an alumna of Latinas Learning to Lead, a
program sponsored by the National Hispanic Leadership Institute.
Passionate about giving back to the community, she said Compass
Consulting gives her the perfect leverage to make a difference,
especially in the deplorable education system. “Anything I can
do to help our community advance I will.”
earned her Master’s Degrees from Bowling Green State
University, and her Ph.D. from Kent State University.
She worked at The Diversity Center for 14 years and ran the
LeadDIVERSITY program. She is active on committees with Cultural
Links, Unnatural Causes, and volunteers with Junior League.
The two met while working at The Diversity Center and formed a
powerful bond based on mutual respect, friendship, and strong
“We always talked about doing this ourselves,” said Taylor and
Compass is their vision come to life.
As partners, they can assess matters more efficiently, provide
customized solution models for lasting impact, and be selective
about their clients.
“We keep our standards very high and don’t apologize for it,”
said Ramos, adding they can only offer suggestions and the
clients have to take personal ownership of the changes
implemented to succeed.
“We wanted to make a bigger impact,” Taylor said admitting the
work is very challenging and pushes skills to extremes, forcing
them to find a unique balance between work and life. “Our own
personal values are very much in line so we support each other
and make sure our family lives don’t suffer,” Taylor said.
Taylor said seeing the result gives them a great ego boost and
sense of accomplishment—two minority women business owners
making it, thriving in a rough environment.
Ramos said larger corporations are hesitant to invest in
diversity training and can learn from the creative ways
non-profits and smaller companies stretch their budget.
As Ramos and Taylor reflect on their tremendous accomplishments,
they realize more still needs to be done. Ramos sees much
potential and different markets Compass can tap into, especially
churches. Quoting Martin Luther King, Jr., Ramos said Sunday
afternoons are still the most segregated hour in the United
States and houses of worship are the best place to begin
implementing and practicing acceptance of diversity and
Both insist diversity is more than race, gender, and socio
economics, but extends to age, physical ability, and even family
“When I was growing up, families consisted of both parents,
children, perhaps grandparents, sitting around the table
together for dinner,” said Ramos. Now a family can be single
parents, grandparents raising grandkids, step relations, and
“We have all been in situations where we are different,” said
Ramos, adding, being ‘colorblind’ is not acceptance. “This is
the color of my skin, and if you don’t see it, you don’t see
me.” The emphasis, she said, should be on getting to know the
person and not assigning social stereotypes.
“This is the first time four generations are part of the
workforce,” Taylor said, and companies are faced with unique
challenges in managing a workforce that has drastically
different needs, communication styles, and work ethic.
Taylor said true inclusion can only happen when people
consciously step out of their comfort zones, interact, and build
personal relationships that melt away stereotypes and
opportunities open up.
“We are the black and brown dialogue,” said Ramos. Both women
keep strong ties to their communities and as partners are able
to bring people together who normally would not have
It is one of the dynamics that makes Compass successful. “Our
work is never done,” said Ramos, who is grateful for the
continued support from the greater community and especially
board members who have kept them motivated.
For more information on Compass Consulting Services